Professional Experience
My Experience
October 2022Â - Present
Brand Support - Sonova
- Email marketing copywriting
- Creation of Newspaper, outdoor and social advertising for clients - concepts and the final copy
- Social media scheduling and monitoring
- Updating local brand websites on Wix
- Organising mailouts
- Creation of landing pages
- Event organisationÂ
- Customer support
May 2022Â - October 2022
Clerical and Administrative Support - AFP
-Â Handling sensitive information - attention to detail
- Analysing data to make informed decisionsÂ
- Organise records and archive paperwork for optimised retrievals for multiple departments
- Develop an efficient filing system to fast track the project
- Follow policies and confidentiality dictations to safeguard data and information
February 2021 - May 2022
Client Services Team Member - Canon
- Ensuring client satisfaction targets and service levels are achieved through service delivery excellence
- Handling important documents - attention to detail
- AFP Help Desk - phones, emails and client management
- Taking difficult calls with clients
October 2018 - July 2022
Senior Retail Sales Assistant - Skechers
- Team leader in absence of manager
- Reaching daily/weekly sales and productivity goals
- Sales and customer service - extensive product knowledge
- Visual merchandising and attention to detail
November 2019 - February 2020
Assistant Manager - Skechers
- Leading the team and optimising positive work morale
- Managing tasks for sales team and pushing for stores targets to be met
- Approving employee's shifts, rearranging rosters
- Maintaining and replenishing stock
Achievement
Received a 99% customer service score for Skechers from a mystery customer.
University Experience
Experience through my Degree
Over the course of my degree I have had the opportunity to collaborate with students and client on various projects. Below are some of the projects I have worked on.
February 2022Â - April 2022
Doctors Health Advisory Service ACT
Together with two students, I collaborated on a marketing plan to promote the service for medical practitioners and students. We worked with professionals in the field to develop the plan, including online/in person meetings, emails and end presentation.
February 2021 - April 2021
Canberra Hospital Clinical Trials
My first experience communicating with real clients in the industry, we delivered a complete rebranding of the Clinical Trials Support Unit and marketing plan. Working with design students provided me with experience on how a style guide was created also.